Privacy Policy

1. Information We Collect

When you create an account or purchase a ticket on Degis, we collect information you provide directly to us, including your name, email address, phone number, and payment information.

• Account registration data: name, email, phone number, password
• Transaction data: ticket purchases, refunds, payment method details
• Usage data: pages viewed, search queries, event interactions
• Device data: IP address, browser type, operating system
• Organizer KYC data: government ID, business registration documents

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve Degis, to process transactions, and to communicate with you about your account and purchases.

• Process ticket purchases and issue digital tickets
• Send booking confirmations and event reminders
• Personalise event recommendations based on your interests
• Verify organizer identities through our KYC process
• Detect and prevent fraud and abuse on the platform

3. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

• With event organizers: name and contact details when you purchase a ticket for their event
• With payment processors: Chapa handles payment data under their own privacy policy
• With service providers: hosting, analytics, and email services that help us operate Degis
• For legal compliance: when required by law or to protect the rights and safety of users

4. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS) and at rest, access controls, and regular security reviews. No method of transmission or storage is 100% secure; we encourage you to use a strong, unique password for your Degis account.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

5. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also object to or restrict certain processing.

• Access: request a copy of your personal data
• Correction: update inaccurate or incomplete information via your profile settings
• Deletion: request removal of your account and associated data
• Portability: receive your data in a structured, machine-readable format
• Opt-out: unsubscribe from marketing emails at any time

6. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at privacy@degis.et or via our contact page.

We will respond to all data-related inquiries within 30 days.